Shadow AI · Tool risk profile

Zendesk AI.

by Zendesk · support · Verified April 19, 2026

Vendor site

Base risk

2.3/ 5

LowMediumHighCritical

Same shape as Intercom Fin: tenant-bounded, OpenAI under the hood, contractual no-training. Risk mostly in answer-source curation.

Tier comparison

Same logo. Very different risks.

  • Free

    low
    Trains on inputs
    No
    Retention
    0 days
    SSO
    No
    Admin controls
    No

  • Paid · consumer

    low
    Trains on inputs
    No
    Retention
    365 days
    SSO
    Yes
    Admin controls
    Yes

  • Enterprise · team

    low
    Trains on inputs
    No
    Retention
    unlimited days
    SSO
    Yes
    Admin controls
    Yes

No alternatives flagged for this tool yet. The research team adds them as safer drop-in replacements surface in the registry.

FAQ

Questions teams ask about Zendesk AI.

Is Zendesk AI safe to use with company data?

Match the tier to the data type — consumer tiers are usually unsuitable for regulated data; enterprise tiers with SSO and no-training contracts are the minimum for most corporate use.

Does Zendesk AI offer SSO?

Yes, SSO is available on the enterprise tier.

How does this tool appear in shadow AI audits?

Zendesk AI typically shows up via ZENDESK *AI and zendesk.com traffic. Use a CASB to surface it if you suspect shadow use.

Audit your shadow AI

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alongside tools IT doesn’t know about?

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Buzzi.ai publishes tool risk profiles for informational purposes only. Always validate terms with the vendor before operational decisions.