Shadow AI · Tool risk profile

Otter.ai.

by Otter.ai · meetings · Verified April 19, 2026

Vendor site

Base risk

3.6/ 5

LowMediumHighCritical

Otter joins meetings as a participant and silently records audio, meaning a single user can invite Otter into a customer meeting and inadvertently record sensitive negotiation, M&A, or HR conversations. Otter retains transcripts indefinitely on consumer tiers and historically used them to train transcription models. Enterprise tier adds retention controls and contractual no-training.

Tier comparison

Same logo. Very different risks.

  • Free

    high
    Trains on inputs
    Yes
    Retention
    unlimited days
    SSO
    No
    Admin controls
    No

  • Paid · consumer

    high
    Trains on inputs
    Yes
    Retention
    unlimited days
    SSO
    No
    Admin controls
    No

  • Enterprise · team

    medium
    Trains on inputs
    No
    Retention
    90 days
    SSO
    Yes
    Admin controls
    Yes

FAQ

Questions teams ask about Otter.ai.

Does Otter ask permission to record?

The Otter bot announces itself when joining via supported integrations, but compliance with two-party consent laws is on the inviting user, not Otter.

How do we govern Otter use?

Restrict to Business tier, require admin-managed accounts, and configure your Zoom/Google Meet/Teams policies to flag third-party recording bots.

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